SpiceJet Crew Assists Elderly Passenger in Mid-flight Emergency

In a heartwarming incident onboard SpiceJet flight SG035 from Kozhikode to Jeddah on April 12, crew members and passengers united to assist a 72-year-old lady facing distress. The story was shared by Virendra Malhotra, Vice President of Flight Operations at SpiceJet, on LinkedIn, where it quickly went viral.

According to Malhotra’s post, approximately 40 minutes after take-off, the crew received information about an elderly lady who had defecated in the aisle multiple times. The incidents spanned from rows 17 to 21 and later from the second-to-last row leading into the lavatory. The lady was accompanied by her family, who were unable to provide the necessary assistance, leaving her disoriented in the lavatory.

Senior cabin crew member Akshay took immediate action, comforting the distressed passenger and seeking help from fellow passengers. With the assistance of these passengers, Akshay managed to clean and comfort the elderly lady, escorting her back to her seat with dignity and compassion.

However, the challenges continued as the crew faced the task of cleaning the aisle and eliminating any lingering odour to ensure the comfort of all passengers. Akshay and crew member Ms Sreega used disposable gloves, antiseptic, and sanitizer to clean the affected area.

Virendra Malhotra praised the crew and passengers for their exceptional efforts, stating, “We’re immensely grateful to the passengers who stepped up to assist, showcasing extraordinary kindness and unity.”

The actions of Akshay and Sreega received widespread appreciation on LinkedIn. One user commented, “The crew have gone an extra mile beyond expectations.” Another user expressed disbelief at the crew’s actions but commended them for their prompt response, saying, “SpiceJet should be very proud of them.”

Another user suggested improving the compensation structure for inflight crew, “This is an excellent way to wow the team indeed. I am sure you must be working on making the compensation and payout structure of your folks better which will delight the entire inflight department every month.”

The incident serves as a testament to the compassion and unity displayed by the SpiceJet crew and passengers in a challenging situation, earning them praise and admiration from the public.